Last updated: September 20, 2026
We want you to be satisfied with your purchase. If you are not completely happy with your order, you may return eligible items within 30 calendar days of delivery.
Return Eligibility
To be eligible for a return, the item must be:
- Unused and in the same condition in which you received it;
- In its original packaging, with all original tags, inserts, and accessories included;
- Accompanied by proof of purchase (order number or receipt).
Certain items may not be eligible for return, including final-sale items, personalized/customized products, and hygiene-related products that have been opened. If you are unsure whether your item is returnable, please contact us before shipping it back.
Return Process
To start a return, email info@stampinuplink.my with your order number and the reason for return. We will provide return instructions. Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
Return Shipping
Return shipping is free for eligible returns. We will provide a prepaid return label or arrange return shipping at no cost to you. There is no restocking fee.
Return Address
Returns must be sent to:
Stampin Up Link
952 E 22nd St
Los Angeles, CA 90011
United States
Refunds
Once we receive your returned item, we will inspect it within 1–2 business days. If approved, we will issue a refund to your original payment method. Please allow 7–10 business days for the refund to appear on your statement, depending on your bank or payment provider. Original shipping costs (if any) are non-refundable unless the return is due to our error or a defective item.
Exchanges
We do not offer direct exchanges at this time. If you would like a different item, please return the original item for a refund and place a new order.
Damaged or Defective Items
If you received a damaged or defective item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or refund at no cost to you.
Contact
For return questions, email info@stampinuplink.my or call +1 323-333-4782, Monday–Friday, 9:00 AM – 6:00 PM PT.